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IT Support Internship

Vacancy ID

V1422

Industry
City Melbourne
# Positions 1
Duration 12 Weeks
Qualifications IT Student or Graduate

Internship Summary

Always wanted to work in IT support? This is an opportunity for you! Don't miss out and apply today. 

IT Support Intern will be responsible to monitor and maintain the computer systems and networks of the organisation. They will install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face. 

Tasks

  • install and configure computer systems, printers, telephones;
  • monitor and maintain computer systems and networks;
  • set up new users in Microsoft Windows Active Directory and LDAP;
  • set up new user mail accounts;
  • configure user rights for various applications;
  • troubleshoot system and network problems and diagnose and solve hardware/software faults;
  • replace parts as required;
  • provide support, including procedural, documentation;
  • follow diagrams and written instructions to repair a fault or set up a system;
  • run network applications to support systems and users;
  • support new applications;
  • respond within agreed time limits to call-outs;
  • work continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritise and manage several open cases at one time;
  • rapidly establish a good working relationship with other professionals in order to make necessary repairs;
  • test and evaluate new technology.
  • resolving escalated customer complaints without the need for team lead intervention
  • documenting troubleshooting and problem resolution steps

Host Summary

This is a company built on years of partnership, experiences, and clients worldwide. Our continued growth and stability is ensured by our commitment to provide expert IT solutions to businesses of various production scales. We offer end-to-end IT managed solutions, including, cloud and hosting solutions, IT procurement, business telephony solutions, and much more. Our tailored solutions are designed to help small and mid-businesses in achieving their desired goals and setout growth rate.

Benefits

Plenty of hands on training and online training 

To Apply

Please send your CV and Cover Letter to info@internships.com.au